ForzaCare Co-Managed IT Service Desk

 
Retain complete control over service issues, you decide when tickets get escalated to us.
Keep everyone happy.  The award-winning automation platform is easy for staff to use and for you to manage.
There's less downtime.  And more time for you to get things done.
Improve your productivity by using a tool that helps you manage and prioritize end-user requests.
 
 
Feature List:
  • Change management control
  • Multiple locations supported
  • Multiple vendors supports
  • Multiple departments supported
  • Multiple service boards supported
  • Multiple resources per service ticket
  • Bundling tickets to group issues
  • Status change notifications
  • Full access portal
  • Automatic survey's to assure clientsatisfaction
  • Roles based security
  • Assets management
  • Document attached

 

Process

  1. Employees enter requests online or simple send an email, which automatically becomes an open request in the ticket system.
  2. Your IT Staff receives the ticket requests and determines if it will be serviced internally or escalated to our service desk.
  3. Our team services the ticket and you are automatically updated on status through the ticket system.